For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join us as Intake Specialist and become the first point of contact for prospective and existing clients, helping shape a positive and professional experience from the very first interaction. In this role, you will manage inbound calls, guide clients through the intake process, and ensure critical information is captured accurately and efficiently. Your daily work will directly support legal operations by keeping client data organized, engagement letters prepared, and onboarding seamless.
This position is ideal for someone who thrives in a fast-paced environment, communicates with empathy and clarity, and takes pride in being detail-oriented and dependable. You will work closely with a dedicated legal team and play a vital role in keeping client relationships moving forward smoothly.
• Salary Range: USD 1,142 to 1,220 USD per month
Responsibilities include, but are not limited to:
• Assist with new client setup and onboarding workflows
• Prepare and send engagement letters accurately and promptly
• Manage client intake processes from initial contact through onboarding
• Perform accurate data entry and maintain organized client records
• Gather case-related information from designated online sources
• Conduct conflict checks in accordance with internal procedures
• Answer and direct incoming phone calls in a professional and courteous manner -Call volume: 31 to 45 calls per day
• Support general reception and administrative tasks as needed
Requirements:
• Excellent verbal and written communication skills
• Professional phone etiquette and client-first mindset
• Strong attention to detail and accuracy in data entry
• Empathy and ability to build rapport with clients
• Reliable, punctual, and accountable work habits
• Task-oriented with a proactive sense of urgency
• Strong organizational and time management abilities
• Comfort working with CRM and digital tools
Work Shift:
8:00 AM - 5:00 PM [CST][CDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
