The job profile for this position is Case Management Supervisor, which is a Band 3 Management Career Track Role.
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Our people make all the difference in our success.
As the Supervisor of Intake Operations, you will lead a high-performing team responsible for ensuring patients experience timely, accurate, and seamless access to care. In this role, you will guide daily operations, strengthen team capabilities, and drive continuous improvement across intake processes. Your leadership will foster a collaborative, service-focused environment that enhances patient outcomes and supports organizational growth.
Responsibilities
- Lead daily intake operations by prioritizing workflows, assigning responsibilities, and ensuring timely, accurate completion of tasks.
- Develop and coach team members, supporting onboarding, training, and ongoing competency growth to build a strong and engaged workforce.
- Monitor performance, provide feedback, and guide improvement efforts to support productivity, quality, and service goals.
- Oversee key intake functions including onboarding, insurance verification, authorization, and patient support coordination.
- Serve as the primary escalation point for complex insurance and coverage issues, ensuring accurate resolution and minimal delays in care.
- Drive new therapy onboarding initiatives, including payer research, workflow development, staff training, and implementation.
- Maintain and apply expertise in payer policies, medical and pharmacy benefits, and reimbursement requirements.
- Identify trends in verification errors and operational challenges, partnering with leadership to implement solutions and improve efficiency.
- Partner cross-functionally with Revenue Cycle, Clinical, Account Management, and Operations teams to support patient onboarding and care delivery.
- Ensure compliance with regulatory requirements, accreditation standards, and internal policies.
- Support scheduling, staff communication, and departmental updates to maintain alignment and transparency.
- Model professional, service-driven behaviors that reinforce a positive team culture.
Required Qualifications
- Minimum 3+ years of experience in healthcare intake, operations, or related supervisory roles.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities.
- Excellent communication skills with ability to collaborate across teams and stakeholders.
- Proficiency with Microsoft Office and workflow or patient management systems.
Preferred Qualifications
- Experience in specialty pharmacy, infusion services, or healthcare operations.
- Demonstrated leadership experience including team development, coaching, and performance management.
- Familiarity with payer policies, insurance verification processes, and reimbursement models.
- Experience supporting accreditation standards or process improvement initiatives.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 61,700 - 102,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
