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Job Description:
This Virtual Front Desk Coordinator role offers the opportunity to become the welcoming voice and first point of contact for an immigration law firm serving clients in sensitive and often urgent situations. The ideal candidate brings warmth, professionalism, and clarity to every interaction, ensuring each caller feels supported and understood from the very first moment. In this position, you will help the team operate more efficiently by managing calls, directing inquiries appropriately, and gathering essential information with accuracy and care. You will thrive if you enjoy structured processes, communicate confidently in both English and Spanish, and approach each conversation with empathy and strong interpersonal awareness. If you excel in a fast‑paced environment and take pride in delivering exceptional service, this role will allow you to make a meaningful daily impact.
• Salary Range: from $1,015 USD to $1,100 USD.
Responsibilities include, but are not limited to:
Requirements:
Additional Job Description:
• Timezone: MST (El Paso)
• Working Hours: Monday to Friday, 9 am to 6 pm MST
• Software/Tools:
- CRM (not specified)
-VOIP: Spectrum Voice
-Other: QuickBooks
Required Skills:
•Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
•Advanced/native-level English skills (both written and spoken)
•Strong customer‑facing communication skills
•High attention to detail
•Ability to handle confidential information.
• Team Interaction: Works closely with the Receptionist and the Intake Specialist for onboarding, training, and ongoing management.
•Providing administrative support preferred
•Remote work experience beneficial
Work Shift:
9:00 AM - 6:00 PM [MST][MDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
