For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
This role offers the opportunity to support personal injury clients throughout the full lifecycle of their cases while becoming an essential part of a fast-moving legal team at Job Duck. Each day, you will guide clients through critical steps, maintain organized case documentation, and ensure that every detail is handled with accuracy and care. You will communicate frequently with clients, medical providers, and insurance adjusters, helping maintain clarity and trust as cases progress.
Someone who enjoys structure, thrives in high-volume communication, and brings strong focus to documentation and financial accuracy will excel in this position. This role is ideal for a professional who is steady under pressure, committed to clear communication, and motivated by helping clients navigate sensitive situations.
• Salary Range: 1,220 USD to 1,320 USD
Responsibilities include, but are not limited to:
• Serve as the primary point of contact for more than one hundred active clients
• Review all client messages daily to identify urgent needs
• Confirm that all financial details including medical costs, out of pocket expenses, and insurance payments are correct and recoverable
• Maintain thorough internal case notes and follow up tracking
• Create and maintain client profiles in Clio and ensure all documentation is uploaded, organized, and current
• Gather, verify, and document personal, medical, and insurance information
• Prepare accurate and complete demand packages for attorney review
• Reconcile discrepancies between provider billing, insurance records, and client provided information
• Communicate with insurance adjusters regarding coverage, liability, and demand submissions
• Communicate with medical providers to obtain records, verify billing, and resolve questions
• Update demand packages when coverage limits or attorney guidance require revisions
• De escalate sensitive or high stress client concerns with professionalism
• Ensure timely responses to clients even when full updates are pending
• Manage high volume communication including weekly phone calls and two hundred or more messages per week
• Conduct daily follow ups during the client onboarding period and ongoing weekly follow ups thereafter
Requirements:
• Strong attention to detail
• Excellent written and verbal English communication skills
• Ability to work independently in a remote setting
• High level of discipline and consistency
• Team oriented mindset with willingness to support multiple groups
• Ability to follow structured systems and established procedures
• Strong numerical and financial accuracy skills
• Experience handling confidential information and maintaining a secure work environment
• Emotional intelligence and professionalism in high stress interactions
• Comfort working with high volumes of calls, emails, and case documentation
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
