For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a professional and client-focused Intake Specialist to serve as the first point of contact for prospective clients. In this role, you will help create a positive client experience by handling inquiries, qualifying leads, scheduling appointments, and ensuring important information is captured accurately and efficiently. Your ability to communicate clearly, stay organized, and manage multiple priorities will directly contribute to the success of the legal team and the clients they serve. This opportunity is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service while maintaining attention to detail.
Compensation Range: 1142 USD to 1220 USD
Responsibilities include, but are not limited to:
- Follow up with prospective and existing clients when needed
- Manage calendars and coordinate appointments
- Schedule consultations and meetings for the legal team
- Qualify leads based on established criteria
- Conduct client intake and gather relevant information accurately
- Answer incoming calls from prospective and existing clients
- Support administrative and client communication tasks as assigned
- Provide exceptional customer service throughout the intake process
- Maintain accurate client records and updates within company systems
- Send questionnaires and intake forms to clients
Requirements:
• Remote position
• Timezone: EST
• Schedule: 8:30 a.m. to 5:00 p.m. EST
• Previous intake, customer service, client support, or administrative experience preferred
• Strong verbal and written English communication skills required
• Ability to manage time-sensitive tasks and work efficiently in a fast-paced environment
• Must be highly organized and detail-oriented
• Ability to learn new systems and processes quickly
• Software and Tools Required:
◦ 3CX
◦ MyCase
◦ Zoom
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
