Yale New Haven Health Urgent Care is looking for a strong leader to join our Telehealth Team in a Lead Role. This position serves as a shift supervisor for telehealth operations, overseeing day-to-day workflows and supporting both telehealth associates, telehealth providers, and at times in-center team members.
Candidates MUST reside in Connecticut to attend in-office meetings.The Lead serves as a resource for both clerical and clinical processes. Responsibilities include, but are not limited to:
- Serving as “air traffic control” for patient throughput, ensuring a seamless experience
- Overseeing team chats and communications
- Troubleshooting and escalation in real time
- Problem solving and de-escalating patient concerns
- Maintaining positive interpersonal relationships with all community members
- Answering phone calls and responding to emails promptly and professionally
- Managing lab and imaging orders, including ensuring provider follow up or sc
- Holding daily huddles and monthly department meetings
- Completing audits and reporting
- Maintaining accurate and HIPAA compliant records
- Assisting management with scheduling and additional operational tasks as needed
We are looking for someone who:
- Is personable, proactive, enthusiastic, and a go-getter
- Genuinely enjoys working with others, including direct communication with team members and patients
- Holds themselves and others accountable
- Remains professional always
- Has extensive customer service experience
- Can multitask and manage time effectively and autonomously
- Thrives in a fast-paced environment and is looking to take on additional responsibility
- Flexible scheduling, with ability to work mornings, midday, evenings, weekends and holidays
- Is compassionate, empathetic and willing to collaborate
- Able to provide and receive constructive feedback
- Has a HIPAA compliant, private work space
Work Environment
This job is a telecommuting/ work from home position and operates in a virtual environment. This role routinely uses standard office equipment such as computers and phones.
Schedule Requirements:
Availability on both weekdays and weekends
Shifts may include morning, midday, and evening hours
Salary:
(Base pay) $20.00-$22.00
