We are currently seeking well-qualified talent to perform in a virtual work environment supporting our YNHH Urgent Care Telehealth Team. Candidates MUST reside in Connecticut to attend in-office meetings. This role will offer 9-hour shifts between 6am - 9pm per week, plus alternating weekends.

Telehealth Medical Receptionist will answer phones, register patients for virtual visits. Primary functions include verifying insurance and ensuring that all registration paperwork is completed prior to the virtual visit. Performs other clerical and administrative tasks as required. Emulates the ideals set forth in the YNHH Urgent Care Mission Statement. This role is ideal for someone who thrives in a fast-paced, ever-changing environment and is passionate about delivering a high-quality, concierge-style patient experience.

The role’s duties shall include, but not be limited to:

Serve as the first point of contact for individuals seeking assistance or inquiries into available services
Manage both audio and video inbound and outbound calls, assisting in a professional and timely manner
Provide a high-touch, hospitality-driven experience while assisting and redirecting
Register telehealth patients, ensuring accurate demographics and documentation in a timely manner
Assist patients with scheduling and/or registering for appointments as needed
Navigate telehealth platforms and troubleshoot basic technical issues
Proficiency with use of EMR systems, email applications, and electronic communications systems
Utilize messaging platforms to assist in care coordination between departments
Collaborate remotely with team members while also working independently to manage workflows
Adapt quickly to changing processes, priorities, and patient needs
Maintain HIPAA compliance throughout all interactions

Competencies

Knowledge of medical terminology insurance
Skill in obtaining and maintaining accurate records in all aspects of medical office
Technology savvy, computer skills
Skill in obtaining and maintaining accurate medical records
Ability to initiate and complete tasks related to job duties without the direct request of a supervisor
Maintains the strictest confidentiality of patient information
Ability to multi-task with patients and other responsibilities
Willingness to adhere to all in-house and legal regulations
Familiarity with EHR and EMR records systems
Excellent communication and organizational skills
Ability to multi-task in an environment of continuous improvement
Reliable, high-speed internet connection and a dedicated, quiet home office space
Demonstrate interest in working collaboratively with a medical team in an urgent care setting

Work Environment
This job is a telecommuting/ work from home position and operates in a virtual environment. This role routinely uses standard office equipment such as computers and phones.

Schedule Requirements:
Availability on both weekdays and weekends
Shifts may include morning, midday, and evening hours

Salary:
(Base pay) $18.00-$19.00 weekdays
$2.00 differential on weekends

PhysicianOne Urgent Care

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Telehealth Medical Receptionist (Remote)