For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
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Job Description:
We are seeking a motivated Intake Specialist to join Job Duck and support a fast-paced personal injury law practice. In this role, you will be the first point of contact for potential clients, ensuring every inquiry is handled with urgency, empathy, and professionalism. You will guide individuals through the intake process, screen cases for qualification, and maintain accurate records in Smart Advocate.
This position is ideal for someone who thrives in a client-facing environment, excels at communication, and enjoys building trust while managing multiple priorities. Candidates who are detail-oriented, reliable, and personable will find this role both rewarding and impactful.
• Monthly Compensation: 1142 USD to 1220 USD
Responsibilities include, but are not limited to:
Requirements:
• 2-3 years of experience working as an Intake Specialist
•Previous experience in a personal injury law firm, or a strong understanding of personal injury terms, is preferred
•Expected call volume: 45 calls per day
•CRM: Smart Advocate
•Customer-Focused Mindset – You prioritize client experience by ensuring every interaction makes the client feel heard, supported, and valued.
•Persuasive Verbal and Written Communication – You communicate with clarity and confidence, building trust and guiding clients toward informed decisions.
•Professional Phone Etiquette – You maintain a professional tone, effectively lead conversations, and ensure positive call outcomes.
•Objection Handling & Follow-Up – You address concerns thoughtfully, overcome objections, and follow through consistently to drive results.
•Closing Confidence – You secure signed fee agreements with clarity, professionalism, and a sense of urgency.
•Strong Planning and Prioritization – You effectively prioritize tasks and identify high-impact activities.
•Excellent Time Management – You work efficiently, respond promptly, and maximize productivity throughout the day.
•CRM and Workflow Accuracy – You utilize tools such as Smart Advocate to maintain organized, accurate, and up-to-date records.
•Detail-Oriented and Accurate – You ensure all client interactions and data entries are complete and precise.
•Empathetic and Relatable – You build genuine connections with clients while maintaining professional boundaries.
•Trustworthy and Discreet – You handle sensitive information with integrity and confidentiality.
•Reliable and Consistent – You demonstrate dependability and maintain high performance standards daily.
•Coachable and Growth-Oriented – You welcome feedback and continuously seek opportunities for improvement.
•High Sense of Urgency – You act quickly and decisively, recognizing the importance of timely responses.
•Resilient and Positive – You maintain a positive attitude and adapt well in challenging situations.
•Goal-Oriented – You are driven by performance metrics, KPIs, and measurable outcomes.
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
