For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Health Consultation Specialist and become a vital part of a growing, client-centered practice. In this role, you will serve as the primary point of contact for individuals and organizations seeking health consultation services, guiding clients through sensitive and complex situations with clarity and professionalism. Your daily impact will be felt as you conduct structured, non-clinical consultations, gather intake information, and coordinate next steps in collaboration with physicians and administrative teams. Success in this role comes from a thoughtful, detail-oriented approach and a genuine commitment to compassionate client experience. Candidates who thrive in high-trust, compliance-forward environments and excel at clear communication will find this position both rewarding and meaningful.
• Monthly Salary Range: From 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
Track and manage consult-related CRM data, including consultations completed, conversions, and stalled/lost cases
Present service options neutrally, including scope, process, timelines, and pricing; escalate cases to physicians as appropriate
Requirements:
• Minimum 2 years of experience in healthcare administration, patient intake, consultation, or client-facing role
• Experience conducting structured consultations involving sensitive or emotional subject matter
• Strong verbal and written communication skills
• High attention to detail and comfort working from defined SOPs and escalation protocols
• Experience using CRM systems
• Ability to work independently and collaboratively
• Professional judgment and ability to maintain clear boundaries (no medical advice or clinical interpretation)
• Prior experience in HIPAA-regulated environments preferred
• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: High volume of calls involved
• Software and Tools Required: CRM familiarity required
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
