Note: The job is a remote job and is open to candidates in USA. iManage is dedicated to Making Knowledge Work™ and is seeking a Senior Business Consultant to join their global Professional Services team. The role involves guiding clients through project engagements, ensuring they achieve desired outcomes by leveraging legal innovation and technology solutions.
Responsibilities
- Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture
- Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements
- Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations
- Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor
- Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc.
- Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery
- Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform
- Delivering knowledge transfer sessions to customers and other team members
- Presenting progress reports to the Project Manager or customer teams
- Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape
- Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork
- Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent
- Mentoring junior consultants when needed
- Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction
- Supporting case study development and provide lessons learned feedback to the project team
- Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management
Skills
- Direct experience of the legal industry, through practicing law or in professional services environment.
- A Bachelor’s Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting; with a minimum of five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position
- Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage
- Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements
- Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping
- Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.)
- Excellent client-facing skills, including workshop planning, delivery, and documentation
- Strong written/verbal communication skills with the ability to facilitate design discussions effectively
- A team-oriented mindset that allows me to build trusting relationships with my clients and peers
- Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision
Benefits
- Annual performance-based bonus
- Enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
- Matching my pension contribution (up to 6%)
- BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs
- Group life cover, including life insurance, income protection, and critical illness protection
- Top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
- Multiple company wellness days each year to prioritize mental health and well-being
- Comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%
- Access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits
- Flexible time off policy to take the time off that I need
- Free access to the Healthy Minds app for mindfulness, meditation and more
Company Overview
iManage provides work product management solutions. It was founded in 1995, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://imanage.com.
Company H1B Sponsorship
iManage has a track record of offering H1B sponsorships, with 15 in 2025, 16 in 2024, 18 in 2023, 18 in 2022, 20 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.
