Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a Medicaid Case Management Supervisor to support day-to-day operational performance, lead team members, and drive process improvements across assigned business areas. This role is responsible for helping formulate operational strategies, improving team performance, securing compliance with policies and procedures, and ensuring resources are used effectively to meet business objectives.
Responsibilities
- Supervise, train, mentor, and support employees to ensure operational goals and service expectations are met
- Help formulate and execute strategies that improve departmental performance and operational effectiveness
- Monitor day-to-day activities to ensure compliance with operational policies, procedures, and business requirements
- Identify opportunities to reduce operational costs while maintaining quality and service standards
- Procure, coordinate, and manage materials, tools, and resources needed to support team operations
- Track progress of administrative duties and ensure work is completed accurately and timely
- Promote best practices across all levels of the team to improve consistency, productivity, and service quality
- Build strong teams by encouraging collaboration, teamwork, accountability, and a positive workplace culture
- Anticipate potential issues that may impact successful outcomes and recommend creative, practical solutions
- Support employee engagement by providing clear direction, regular feedback, and ongoing coaching
- Partner with leadership and cross-functional teams to support business objectives and operational priorities
- Ensure customer service standards are met by identifying process gaps and implementing improvements
Skills
- Medicaid experience required
- Ability to monitor team performance, create reports, track SLAs/BPIs, and support operational reporting needs
- Paralegal or bachelor's degree preferred
- At least one year of experience in a supervisory, team lead, or people leadership role
- Prior experience managing, mentoring, or overseeing team members in a professional work environment
- Experience working with, reading, or reviewing legal documents
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.
