The CareIQ Intake Supervisor is responsible for the supervision of designated operations and staff related to initial referral receipt for CareIQ healthcare services. This position functions as a member of the CareIQ Intake Leadership Team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel.

This is a remote role.

The work schedule for this position Monday - Friday: 11:30 AM - 8:00 PM EST.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness, and quality scheduling performance
Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training, and coaching as needed
Ongoing responsibility for maximizing department quality and productivity by monitoring service levels
Evaluates and maintains appropriate staffing levels to ensure all work is completed in alignment with internal and external customer turn-around time expectations
Handles productivity reports, referral reports, and assures departmental coverage
Reinforces policies, procedures, work assignments, etc. by setting examples and following through
Reviews, investigates, and resolves customer complaints, issues, and questions
Acts as a functional resource and assists CareIQ Intake Manager with operations
Collaborates with various departments to ensure process and work flow synergy
Additional duties as assigned

KNOWLEDGE & SKILLS:

Strong proficiency in Microsoft Office Suite required
Excellent written and verbal communication skills
Demonstrated ability to provide superior service to internal and external stakeholders
Sense of urgency and ability to multitask in a dynamic, fast-paced environment

EDUCATION & EXPERIENCE:

Bachelor’s Degree in Business Administration or related field is preferred
At least 2 years prior, related experience required; demonstrated progressive leadership preferred

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $23.15 - $34.54 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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CorVel Corporation

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CareIQ Intake Supervisor