We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative.
In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.
Key Responsibilities
- Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner.
- Assist clients with travel bookings, itinerary changes, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies
- Follow up with clients proactively to confirm travel details and overall satisfaction.
- Resolve client concerns with professionalism, empathy, and effective problem-solving.
- Maintain accurate and up-to-date client and booking records across internal systems.
What Were Looking For
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Excellent communication and interpersonal skills.
- Friendly, professional manner with strong attention to detail.
- Comfortable learning and navigating booking platforms and CRM tools.
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Self-motivated, organised, and able to work independently.
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Confident using computers, email, and online tools.
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Previous experience in travel, hospitality, sales, or customer service is
beneficial but not essential.
Technical Requirements
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Laptop or desktop computer.
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Reliable broadband internet connection.
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Smartphone for communication and updates.
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Quiet workspace suitable for client conversations.
What We Offer
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Fully remote work structure
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Flexible scheduling framework
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Structured training and ongoing support
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Collaborative team environment
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Access to industry-related travel benefits
