Note: The job is a remote job and is open to candidates in USA. New Frontier Immigration Law is a fast-growing law firm committed to humanitarian-based immigration. The role of Legal Supervisor involves leading and developing legal support teams to ensure exceptional client service while allowing attorneys to focus on legal strategy.
Responsibilities
- Conduct weekly 1-on-1 meetings
- Provide ongoing coaching, feedback, and performance management
- Identify training needs and coordinate skill development opportunities
- Create career development plans and promotion pathways for team members
- Handle HR issues, including attendance, conflicts, and performance improvement plans
- Recognize and celebrate exceptional work and team wins
- Build a positive, accountable team culture aligned with firm values (Inspiration, Legacy, Innovation, Vested, Excellence)
- Conduct performance reviews and compensation recommendations
- Ensure team members follow established checklists and standard operating procedures consistently
- Monitor work quality and identify error patterns or training gaps
- Track key performance indicators (task completion rates, accuracy, timeliness, client satisfaction)
- Partner with Project Managers to ensure smooth case workflows and timely handoffs
- Identify process inefficiencies and recommend improvements to leadership
- Collaborate with Operations leadership on workflow optimization initiatives
- Enforce accountability for checklist compliance coach or counsel out non-performers
- Take escalated client calls when team members need manager support or de-escalation
- Handle frustrated or upset clients with empathy, professionalism, and solutions-focus
- Ensure consistent, excellent client communication standards across your team
- Model outstanding customer service ("doing what you say when you say you'll do it")
- Provide real-time guidance to team members on challenging client interactions
- Prevent attorney involvement in operational client issues by resolving at the supervisor level
Skills
- 3–5 years managing teams of 5-15+ people in high-volume, deadline-driven environments
- Proven track record of coaching, developing, and performance managing direct reports
- Experience conducting regular 1-on-1s, performance reviews, and difficult accountability conversations
- Comfortable holding team members accountable to standards, deadlines, and quality expectations
- Demonstrated ability to develop underperforming team members into high performers
- Experience in process-driven, high-volume industries
- Strong understanding of how to create, enforce, and refine checklists, SOPs, and quality standards
- Ability to track metrics and use data to drive team performance improvements
- Comfortable with systematic processes and holding people accountable to following them
- Exceptional communication and interpersonal skills
- High emotional intelligence and conflict resolution ability
- Comfortable with ambiguity and building systems in a fast-growth environment
- Mission-driven mindset aligned with serving immigrant communities
- Technology proficiency (case management systems, Microsoft Office, collaboration tools)
- Strong problem-solving skills and ability to make judgment calls independently
- Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday)
- Available in real-time for team support, client escalations, and problem-solving
- Reliable high-speed internet connection and professional home office setup
- Comfortable working remotely and leading distributed teams via Zoom, Slack, and collaboration platforms
- Bilingual (Spanish/English) strongly preferred for client de-escalation and team support
- Legal industry experience (paralegal, legal assistant, or law firm operations background)
- Immigration law familiarity (helpful but not required, we'll train you on immigration specifics)
- Experience managing bilingual or multicultural teams
- Legal case management system experience
- Background in scaling operations during high-growth periods
Company Overview
New Frontier Immigration Law is a law firm that specializes in family petitions, military parole, appeals, and naturalization services. It was founded in undefined, and is headquartered in Phoenix, Arizona, USA, with a workforce of 51-200 employees. Its website is https://newfrontier.us/.
