For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a dedicated Intake Specialist to join our team. In this role, you will be the first point of contact for potential new clients, ensuring that every inquiry is handled with professionalism, empathy, and accuracy. You will guide individuals through the intake process, support Spanish-speaking contacts, and help transition new matters seamlessly to the legal team. This position is ideal for someone who thrives in a client-facing environment, enjoys problem-solving, and takes pride in delivering exceptional service. If you are detail-oriented, reliable, and motivated by helping others, you will find this role both rewarding and impactful.
• Salary Range: 1150 USD to 1220 USD
Responsibilities include, but are not limited to:
Requirements:
•2-3 years of experience with intake tasks
•Experience in customer service roles
•Legal background is highly appreciated
•Office Hours: 8:30 AM – 5:30 PM EST
•Expected Call Volume: 16–30 calls per day
•Spanish and English proficiency required
• Software/Tools: Lawmatics, 8x8, Slack, Clio, Outlook, Active Campaign
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
