For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
This role offers an exciting opportunity to support meaningful client relationships while ensuring a smooth, positive, and well‑organized experience for every person you interact with. As part of Job Duck, you will serve as a trusted point of contact who keeps clients informed, supported, and confident throughout their journey. You will spend your days communicating with clients, assisting with administrative processes, and ensuring that every interaction is handled with professionalism, care, and clarity. Someone who thrives in this position enjoys helping others, stays calm under pressure, and brings warmth and attentiveness to every conversation. This role is ideal for an excellent communicator who finds fulfillment in keeping clients happy, informed, and engaged.
Monthly Salary Range: • 1,060 to 1,150 USD
Responsibilities include, but are not limited to:
• Handle various administrative tasks as needed
• Maintain clean, organized, and up-to-date client records
• Serve as the main point of contact for assigned clients
• Ensure client satisfaction and gather insights for improvement
• Follow up with clients to ensure their needs are met
• Maintain consistent communication with clients
• Build and maintain positive and long-lasting client relationships
• Provide friendly, accurate, and timely support
• Build and maintain positive and long-lasting client relationships
• Confirm and schedule client appointments
• Anticipate client needs and provide proactive updates or solutions
Requirements:
Excellent written and oral English
At least a year of experience supporting clients or handling client communication
Assertive and confident in decision-making
Extroverted and ability to engage confidently
Empathetic, friendly, and attentive communication style
Competent in general administrative and office software/tools
Work Schedule: Monday-Friday
Expected call volumes: calls can be expected
Location: Remote Eastern Standard Time [EST]
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
