Legal Investigations Case Manager
Location: Remote home office to start (Greensboro / Triad, NC strongly preferred); transitions to in-office once we open a local office. Occasional local in-person tasks may come up (for example, a courthouse visit), but these are rare. Type: W-2 employee, part-time to start with a clear path to full-time as workload grows Pay: $22–26/hour starting, based on experience, with room to grow as the role expands Reports to: Firm owner / lead investigator
About us
We are a North Carolina criminal defense investigations firm serving defense attorneys and their clients across the Triad. We are an independent investigations firm, not a law firm; this role supports our investigators and the owner, not attorneys. Our work is detailed, deadline-driven, and confidential. We currently support one full-time and one part-time investigator, and we are growing. We need a case manager who can keep every case organized, on schedule, and properly documented so our investigators can stay focused in the field.
The role
You will run the day-to-day operations of our caseload, working primarily inside Trackops (our case management platform). You will be the person who knows the status of every case at any given moment. As we add investigators, you will scale with us; the role is built to support at least three full-time investigators over time.
You will also serve as a direct work assistant to the owner. When the owner identifies a task that needs to get done, whether or not it ties to a specific case, it will land with you. This is a professional, work-focused support role, not a personal-assistant or errand-running job. Most assigned tasks are handled from your home office, with the rare exception of something that must be done in person.
What you will own day to day:
- Case oversight. Track every active case, know its status, and flag anything that is slipping before it becomes a problem.
- Billing. Keep case billing accurate, current, and ready for review.
- Investigator updates. Review investigator case notes and updates for completeness and clarity.
- Client-facing updates. Translate investigator work into clear, professional, client-ready case updates.
- Scheduling. Coordinate and schedule investigators against case deadlines and priorities.
- Accountability. Hold investigators to their deadlines and follow up when work is outstanding.
- Policy compliance. Ensure investigators complete their Trackops mobile check-ins exactly as our policy requires.
- Research. Conduct legal-field research, including court records, public records, and related sources.
- Owner support. Take on work tasks the owner assigns, case-related or otherwise, and see them through.
Who you are
This role rewards someone who takes ownership and does not need to be managed closely. You will fit well if you are:
- Reliable. When you commit to something, it gets done, on time, every time.
- A self-starter. You see what needs doing and move on it without waiting to be told.
- A smart question-asker. You ask when it matters and you figure out the small stuff on your own. You know the difference.
- A clear, careful writer. You write in plain, active voice with correct grammar and spelling, and you can produce a case update polished enough to stand up in a Court setting.
- Trustworthy. You will handle sensitive, confidential criminal defense material with complete discretion.
- Privacy-conscious. You treat case information as something to protect, not just process.
- Tech-savvy. You pick up new software quickly and use it well. We will train you fully on Trackops; you bring the aptitude.
- Growth-minded. You are available to add hours as our caseload grows and you want to grow with the firm.
Requirements
- Some prior experience in an administrative, legal, or private investigations office setting.
- Excellent writing is essential. You must write with correct grammar and spelling, in clear and active voice, and produce client updates and case summaries to a standard acceptable to the Court. This is one of the most important parts of the job.
- Comfort learning and working inside web-based and mobile software.
- A private, secure remote work setup (a dedicated device, no shared or family computers, and a secure space for any printed material).
- Willingness to transition to in-office work in the Triad area once we open an office. Triad-area candidates strongly preferred.
- Reliable transportation for the occasional in-person task, such as a courthouse visit.
- Ability to pass a background check and sign a confidentiality / non-disclosure agreement before handling case files.
Nice to have
- A paralegal background is an excellent fit. The legal research, records work, professional writing, and confidentiality habits map directly onto this role.
- Prior experience with Trackops or another case management platform.
- Familiarity with court records, public records, or legal research.
- Experience in a law firm, defense practice, or investigations environment.
Why this role
You will not be a small cog in a large machine. You will be the operational backbone of a growing firm, with real ownership, direct access to leadership, and a clear path from part-time to full-time as the caseload grows.
How to apply
Send your resume and a short cover note, roughly 200 to 300 words, describing a time you took ownership of something messy and made it run smoothly. Write the note in active voice.
Because clear writing is central to this role, we read every application as a writing sample. We look at grammar, spelling, and whether you write in clean, active voice. Proofread before you send. Applications that follow these instructions, and that are written well, tell us most of what we need to know. Do not use AI.
