At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW
As the Outreach Intake Manager, you will be at the helm of our Outreach Intake team, driving daily operations to ensure top-notch customer service and meeting quality and service benchmarks. Your duties involve crafting and executing strategies to enhance call center efficiency and productivity, tackling escalated inquiries from patients and providers, guiding and monitoring team processes, setting job standards, and evaluating performance with multi-state governance.
We are looking for someone who thrives in a rapidly expanding call center environment. Your role will entail coaching, mentoring, and fostering staff growth while keeping a close eye on metrics and KPIs (key performance indicators) to derive insights and compile comprehensive reports.
Compensation: $59,000 - $65,000 annually
Hours: Monday - Friday 8:00 am - 5:00 pm CST
RESPONSIBILITIES
Engage with staff in a dynamic setting, demonstrate adaptability, initiative, resourcefulness, and efficacy.
Lead by example with regard to change management by showing flexibility in embracing new technologies, phone systems, and navigating shifts in organizational processes and priorities. Additionally, modeling adeptness in fostering a culture of openness to change among team members and facilitating smooth transitions during periods of organizational evolution.
Competencies & Skills Needed:
Communication: Strong verbal and written communication skills to effectively convey information, provide feedback, and engage with staff, referral sources, and other stakeholders.
Team Management: Experience in hiring, training, and managing a diverse team, with a focus on coaching, mentoring, and fostering professional growth.
Continuous Improvement: Commitment to fostering a culture of continuous improvement, encouraging feedback, and implementing initiatives to enhance processes, performance, and team cohesion.
SKILLS & EXPERIENCE
Bachelor's degree with a focus in business, health care, or a related field preferred. Alternatively, an associate degree paired with 3+ years of relevant work experience, or a high school diploma or equivalent coupled with at least 5+ years of relevant work experience will be considered.
Proficiency in Microsoft Office Suite, Internet usage, and Email communication is essential, with a strong typing ability.
LifeStance upholds Equal Employment Opportunity/Affirmative Action principles and refrains from discrimination based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
Demonstrates awareness, inclusivity, sensitivity, humility, and proficiency in collaborating with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and various cultural contexts.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
