For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
At Job Duck, we are looking for a compassionate and proactive Intake Specialist who will serve as the first point of contact for individuals seeking legal support. In this role, you will greet prospective clients with warmth, empathy, and professionalism, actively listening to their concerns while gathering essential information with care and discretion. Using sound independent judgment, you will assess the nature and urgency of each inquiry, determine eligibility for legal services, and route matters appropriately, ensuring each caller feels heard and supported as they take their first step toward legal guidance. You will also play a key role in guiding potential clients through initial conversations, coordinating next steps, and supporting both prospective and current clients with organization and responsiveness. This position is ideal for someone who thrives in a client-facing role, takes initiative, and values making a meaningful daily impact within a growing legal team.
Compensation Range: 1150 USD to 1220 USD
Responsibilities include, but are not limited to:
Requirements:
• Full-time position aligned with EST business hours
• Working hours: 8:30 AM to 5:30 PM EST
• Time zone alignment required: Eastern Standard Time
• Experience supporting legal or professional services environments preferred
• Spanish is not mandatory
• Willingness to take initiative during low call-volume periods
• Comfortable handling sensitive client information with discretion
Required software and tools
◦ Clio Grow
◦ Clio Manage
◦ Dialpad
◦ Calendly
◦ Microsoft Office
◦ Smith.AI
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
