Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time.

Position Summary

As Salesforce Administrator, you’ll play a vital role at RPM Living. Working closely with other Salesforce Administrators and Salesforce Developers, this role will gather requirements and assist in designing comprehensive solutions in the Salesforce environment. Our Salesforce user experience is of great importance to us. Therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

Responsibilities

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
Create and edit reports and dashboards based on user requirements
Manage custom report types
Manage support queue with adherence to established SLA’s
Assist and train users on navigating and using our Salesforce environment
Create training documentation and maintaining a library of resources for users to reference
Salesforce configuration changes, including (but not limited to): custom objects, fields, page layouts, record types, reports, and dashboards
Manage end-user cases, case queues and case escalations within the RPM Salesforce org
Support new and existing projects as directed by the Salesforce Administrator and Developers
Using Case Queue and other ticketing systems, monitor recurring requests and identify training opportunities
Assist Tableau users with requests regarding permissions, data validation, and other tasks
Enjoy being part of a dynamic team that participates in many high-profile projects

Education and Experience

Salesforce Administrator Certification
1+ year of Salesforce Administrator experience
Must have strong active listening skills
Analytical and problem-solving skills
Must have strong attention to detail when communicating with end users (verbal & written)
Strong attention to data quality and accuracy
Proactive attitude towards platform enhancements

Qualifications

Physical Requirements:

May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This is a remote role to work within Central Time zone work hours

Overview

Position Summary

Responsibilities

Education and Experience

Qualifications

Company Information

RPM Living

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Salesforce Administrator-Remote