Virtual Receptionist (Home Services / Painting Clients)

Remote | Contract (1099) | Part-Time to Start | U.S.-Based ONLY

About the Role

We’re hiring a Virtual Receptionist to be the friendly, organized voice behind our businesses.

In this role, you’ll support the company by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You’ll help make sure no lead gets left behind — and that every customer feels taken care of.

This is a great role for someone who:

loves talking to people
is naturally organized
can stay calm and confident in a fast-paced environment
enjoys being part of a supportive remote team

What You’ll Do

Answer inbound calls for multiple client accounts (with scripts and training provided)
Return missed calls within our response-time standard
Respond to web leads, texts, and messages
Qualify leads and book estimate appointments
Send confirmations and reminders
Enter clean notes in the client CRM
Communicate with the Ops team for overflow support
Flag special situations or escalations to the Team Lead / Manager

Requirements

High Speed Home Internet
A dedicated distraction-free workspace without background noise between the hours of 9 am -5 pm EST
A reliable, fast computer to run multiple programs at once
Dual monitors for multi-tasking
Photos of these requirements must be provided

What Success Looks Like

Fast response times
Great phone presence and professionalism
Accurate booking and scheduling
Clear CRM notes and lead updates
Positive customer experience
Strong teamwork and communication

What We’re Looking For

U.S.-based
Bilingual (English and Spanish required)
Previous experience in customer service, receptionist, VA, or call handling preferred
Comfortable on the phone (friendly, confident, professional)
Strong written communication (text/email)
Organized and detail-oriented
Able to multitask and stay focused while working remotely
Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)

Work Environment & Culture

We’re building a fun, upbeat, work-from-home team culture where people feel supported and valued.

You’ll be part of a virtual team that believes in:

collaboration over chaos
clear systems and training
celebrating wins
growing together

Perks of Working With Us

100% remote (work from home)
Flexible part-time schedule to start
Supportive team environment
Virtual team check-ins and team-building activities
Clear training and SOPs (you won’t be left guessing)
Opportunities for growth and promotion as we scale
Performance-based advancement into senior roles

Growth Opportunities

This role can grow into:

Senior Lead Desk VA
Lead Desk Trainer
Team Lead VA

If you’re dependable, coachable, and strong with customers, there is real room to grow with us.

Compensation

1099 contract
Part-time to start
Pay range based on experience and performance

My Virtual Resources LLC

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Virtual Receptionist