Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

Scheduling & Administrative Coordinator

Job Overview
This role is for a scheduling and administrative professional who wants their work to ripple further, contributing to systems, coordination, and access that ensure every service runs smoothly and every message is delivered with ease.

Our Scheduling & Administrative Coordinator position focuses on coordinating accessibility services, supporting internal operations, and keeping people, schedules, and processes aligned. It is designed for someone who enjoys problem-solving, takes ownership of outcomes, and is excited to grow long-term with a small but mighty team.

MT & Associates (MT&A) is a woman-owned sign language and accessibility solutions firm building an A+ team of dynamic and detail-oriented professionals. We serve the Deaf community and our Partners by ensuring every message is heard and understood and delivered with ease and excellence.

Why We Love Working at MT&A

We take ownership, follow through, and support each other as a small, high-performing team
We care about the details because our work impacts real people
We value initiative, problem-solving, and staying calm when things change
Ideas matter and lead to real improvements
We offer competitive pay, health insurance, and paid time off

Position Summary
This role is ideal for a scheduling and administrative professional who enjoys being both client-facing and deeply involved in operations. You will manage scheduling logistics, communicate regularly with clients and service providers, support recruiting and internal initiatives, and help build, document, and improve systems that keep the business running smoothly.

Apply if you thrive on variety, take pride in strong organization and professionalism, enjoy problem-solving and process improvement, and are excited to grow long-term while helping deliver consistent, high-quality access and service every day.

Key Responsibilities
1. Scheduling & Accessibility Services

Gather service details from customers and coordinate interpreting/captioning requests
Schedule services with contractors and providers via phone, email, text, and scheduling platforms
Ensure projects are delivered on time, within scope, and with high quality
Support customer satisfaction and retention efforts
Participate in Standby scheduling support
Coordinate and schedule interpreting services as needed (remote, onsite, or post-production)

2. Contractor Recruitment & Retention

Recruit interpreters, captioners, and other accessibility providers
Conduct contractor interviews and onboarding
Build strong relationships to support long-term retention/satisfaction

3. Administrative & Team Support

Assist with pickup and drop of mail/equipment shipments
Assist with website updates, newsletters, and recruiting/marketing materials
Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
Provide general administrative support and other duties as assigned

4. Interpreting & Creative Projects

Support captioning and audio description projects (training provided)
Workshops, presentations, and special creative initiatives for interpreter and Deaf development

Qualifications

Bachelor’s degree (preferred)
Experience in accessibility or interpreter scheduling (preferred)
Strong skills in Microsoft Office and project management
Remote work environment, required to report in person periodically
Possess active security clearance, experience in marketing and recruiting is a plus
Confident participating in video calls with your camera on

Personal Attributes/Values

Takes full ownership of work from start to finish and follows through every time
Detail-oriented and committed to accuracy, quality, and compliance
Proactive and self-directed, taking initiative without waiting to be asked
Calm, adaptable problem-solver who brings solutions and good judgment
Professional, reliable, and respectful of the impact their work has on others

Equipment You’ll Need:

Reliable cell phone and high-speed internet
A private home office

Pre-Employment Requirements
You may be required to complete a background check and/or security clearance based on the role and company requirements.

Ready to Apply?

If you read this and said HECK YES - don’t wait! Apply now and let’s make communication more human, together.

NOTE: If you're selected for the first round of interviews, you will be contacted to submit a video answering preliminary questions. Email communications will be sent via Career Plug.

This is a fully remote; however, occasional onsite attendance may be required.

This is a remote position.

MT & Associates, LLC

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Scheduling & Administrative Coordinator - Fully Remote