About MedZed

MedZed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable with telephonic outreach, disconnected from primary care, and using hospital-based services as their primary point of care. We combine innovative technologies with field-based outreach to find and engage these members. We then apply a model of care designed to re-connect them to primary care, address the health-Related Social Needs (HRSNs) that contribute to their disengagement and present barriers to care, and provide them with the means and knowledge to take more control over their healthcare. Our interventions yield reduced Emergency Department and Inpatient utilization costs for our health plan partners and improved quality of life for their members as we scale.

Outreach and consent potential members
Accurately complete enrollment and eligibility documentation for consented individuals.
Maintain accurate records in technology platform for all outreach attempts
Complete warm transfers to local navigators to continue with member’s care.
Complete case conferences with Clinical Advisors and Reviewers as needed.
Compliance with HIPAA and fulfilling mandated reporting requirements.

High School diploma or equivalent
1-2 years’ experience in healthcare environment, social services or community-based organizations a plus
Call center or other sales experience
Availability to work a 1:00 pm to 9:00 pm shift
Excellent written and verbal communication skills
Bi-lingual English and Spanish