KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Manager of Revenue Operations (Strategic Lead) serves as a key architect in optimizing the end-to-end revenue lifecycle by aligning sales, marketing, product and customer success functions. They lead strategic initiatives to streamline processes, improve data integrity, and implement scalable systems that drive predictable growth. They collaborate closely with executive leadership to translate business goals into actionable operational strategies and performance metrics. By leveraging deep analytical insights, they identify bottlenecks and execute solutions that enhance organizational efficiency and revenue performance.

Responsibilities:

Revenue Forecasting & Predictability

Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process.
Develop and maintain sophisticated models to predict performance across renewal and expansion motions
Identify "pockets of risk" early in the funnel and provide the GTM leadership team with proactive solutions to hit targets.

Retention Council & Risk Management

Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving Gross Revenue Retention (GRR) Net Revenue Retention (NRR).
Standardize the "Health Score" framework and build the operational playbooks that Customer Success and Account Management use to save and grow revenue.

GTM Planning

Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling.
Own quarterly oversight and optimization of headcount, capacity, and engagement model adherence

Cross-Functional Collaboration (Product & Marketing)

Marketing: Partner on lead-to-revenue mapping and attribution to ensure the pipeline is high-quality and aligned with sales capacity.
Product: Act as the feedback loop between the field and the product team, ensuring that product-led growth (PLG) initiatives or new feature launches are operationally supported by Sales and Customer Success.

AI/Automation Champion

Proven experience developing, implementing and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains for Rev Ops functions and customer-facing processes (ie. process automation, predictive analytics and automated agents)

Qualifications:

Expert-level knowledge of Salesforce
Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
Ability to analyze data trends and identify actionable insights.
Strong ability to collaborate with marketing and sales teams to translate data into sales strategies.
Methodical approach to identifying and resolving data inconsistencies.
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications
Excellent time management and organization skills
Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
Proficiency in Data Enrichment Tools like ZoomInfo and Clay
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable, excellent communicator, and a desire to improve processes.
Team Player
Ability to work autonomously

The base pay for this position ranges from $120,000 - $140,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 7/25/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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Manager, Revenue Operations (Strategic Lead) (Remote)